Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Guarantee

  • Each ticket you post to the client support Dept will be replied to within up to 60 minutes. The popular issues will be answered instantly. Nonetheless, if the assistance request you have submitted requires some help from a trained technician, we will address the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Top–quality Customer Assist Service

  • We’ll be online for you 24/7/365 to provide guidance and client support and also to help you with any problem that you may stumble upon as you are maintaining your virtual server. We will support all pre–installed software, like your Operating System, server administration panel (based on the VPS type) and the Web Hosting Control Panel designed entirely by us.

  • Intuitive help center

  • An Educational Help Zone

  • A comprehensive and consistently updated collection of articles is built into our in–house built Web Hosting Control Panel. It gives you quick tips on how to perform all of the necessary site maintenance duties. The Help area supplies exhaustive how–to articles and reviews and step–by–step video lessons. You can access the Help section by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.