Customer Support Channels
A One–Hour Ticket Response Guarantee
All your help requests will be responded to in maximum 60 min after the ticket or email has been submitted. If your issue needs additional assistance from an administrator, we will forward the ticket or the e–mail to the person in charge, right away and we will leave a comment to inform you that more time will be needed for arriving at the optimal solution. If you order our Optional Managed Services package, all of the tasks included there will be completed whenever you like.
An Excellent Help Desk Support Service
- We’ll be at your disposal round–the–clock to reply to any queries that you may have connected with our Web Hosting Control Panel or any of the applications that we have preinstalled for you on the dedicated server. If you also require assistance handling server administration tasks, you can have a glance at our Optional Managed Services package, which includes data backup disk space, weekly Operating System updates, server monitoring and restarting services, as well as installation and troubleshooting procedures.
An Easy–to–Navigate Help Area
Every Linux dedicated servers hosting package is fitted out with our cost–free Web Hosting Control Panel, which boasts an extensive knowledge base and a selection of instructional video tutorials. Whenever you need assistance with the Web Hosting Control Panel, just press the Help or Videos buttons located in the top right corner.