There're lots of cloud website hosting providers available, however most of them are resellers who have restricted resources, particularly in terms of support. A good way to distinguish them is the option to reach the company over the phone. The type of support that you can get via this way of communication will vary based on the supplier - a few of them provide you with expert phone support, others offer basic and customer support only because some issues are more time-consuming and it would be much easier to be resolved through a ticket, especially if the issue has to be escalated. Still, it is good to know that you could always get in touch with your web hosting supplier since there are numerous small matters that can be taken care of effortlessly and timely with a phone call, not mentioning that you will be able to get more info regarding the services even before you become a customer.

Phone Support in Cloud Website Hosting

If you choose to get one of our Linux cloud website hosting packages, you will be able to contact our support crew over the phone for 14 hrs per day. We can help you select the perfect package for your websites because we are aware that it is better to discuss these matters with a live person. If you already own an account, we are able to assist you with any sales/billing questions and / or general issues, even with some technical problems which do not involve too much time or escalation to an administrator since it'll be better to open a support ticket for time-consuming troubles in order to have the entire communication in one place. We have telephone numbers in the United States of America, Great Britain and Australia, so you're able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we provide feature real-time phone support for 14 hours a day. In case you are unsure which package will be suitable for your web sites, you want to find out more about a package's specifications or you're looking for any other info on our solutions, you'll be able to call any of the local numbers which we have in the United States of America, the UK and Australia and our support representatives will help you. If you already own an account, you can get in touch with us about sales and general issues, although we're usually able to help with a number of technical issues as well. For strictly tech issues you need to use our in-built ticketing system where the communication between you and our tech support team will be in one place, which is the better option in case the issue can take additional time to be taken care of or it has to be escalated to our system administrators.