If you’ve ever got any inquiries regarding the web hosting service or you encounter a problem with your sites, you’ll need to get in touch with the hosting company’s client support team. It may not make a difference how swiftly they will reply when you've got a generic enquiry, but a problem such as a failed web application update, for example, may result in your site becoming damaged or invisible on the World Wide Web. And the longer you have to wait for the support team to lend a hand, the longer the website will be offline. If you offer goods or services online, any downtime will affect your website in a negative way and you may lose existing or potential visitors. Lots of hosting providers, chiefly resellers, respond to emails and support tickets within 24 hours, but in the digital epoch that’s way too long, since clients will rarely go back to a website that’s not working correctly over prolonged stretches of time.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from our company, you can just forget about waiting for hours and hours, or even a whole day, to obtain an answer to a client support ticket or an e-mail. Irrespective of when you touch base with us, we will lend you a helping hand within one hour max with any sales or technical questions you may have. The fact is, our real response time almost never exceeds 20 to 30 minutes. As we’re on duty 24/7/365, you will always get help in a timely fashion and we are aware of exactly how essential this is in the Internet era. As soon as you contact us, we will reply to your questions. In case you stumble upon any technical complication, we’ll tackle it on your behalf, or we will provide you with all the necessary information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support team reps are available all the time and they’ll reply to any support ticket that you submit through our hosting Control Panel within maximum one hour. The response time is guaranteed no matter if you have a general enquiry in regard to your semi-dedicated server or you come across an obstacle and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to assist you, as we are available 24-7-365 to handle any general, technical or billing issue. In case you get in touch with us about anything that is within our power, we will sort it out before we respond, which means that you won’t have to wait around for hours or even days while the problem continues. If there is something that you need to do on your end, we’ll give you the needed details – what workable solutions to try, what steps to take, etc.