There are a number of ways to touch base with the hosting company whose services you are using, but the one that you’ll always find no matter which company you select is a trouble ticket system. It’s the least complicated medium of correspondence for many reasons. In the event that no tech support team representative is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably be received. Furthermore, you can copy and paste large pieces of information without having to worry about spelling mistakes, and in case a particular issue needs more time to be fixed or a number of replies need to be exchanged, all the information will be in the exact same location, so each party can always see the comments provided by the other one. The negative side of using tickets to get in touch with your web hosting company is that they’re often separate from the web hosting platform, so if you need to provide information or to adhere to directions, you’ll need to use no less than 2 different admin dashboards and this number could rise if you want to administer a couple of domain names. Moreover, many hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we’re using for our Linux cloud website hosting packages isn’t separate from the hosting account. It is an integral part of our all-in-one Hepsia hosting Control Panel and you will be able to access it at any moment with only a couple of mouse clicks, without leaving your account. The ticketing system comes with a quick-search field, which will help you trace virtually any trouble ticket that you’ve posted in the past, in case you need it. In addition, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to deal with a particular issue even before you open a ticket. The response time is no more than 60 minutes, which goes to say that you can obtain quick assistance at any moment and if our technical support team suggests that you do something inside your hosting account, you can do it momentarily without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated packages, was created with the idea that you should be able to manage everything associated with your account from a single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or chance upon a difficulty, you can contact our customer support staff members right away without needing to log into an entirely different system. You can browse through your web files or check a variety of settings within your account while submitting a new ticket or reading the reply to an old one. In case you’ve got loads of tickets and you would like to track down a given one, you can make use of the clever search functionality, which is available in the Help section of the Control Panel. We guarantee that you will receive a response in less than 60 minutes irrespective of the nature of your question or problem.