Lots of people who start using their very first hosting account, or change companies, typically have enquiries in regard to how specific tasks are completed or confront complications when setting up various things, including e-mails, site settings, etc. Because of this, a lot of web hosts have prepared documentation with the most frequently asked questions and issues so as to help their clients receive information swiftly and easily. Consequently, the client service team can dedicate more time to real problems that certain clients may be experiencing, since the solution for the smaller things will already be available on the World Wide Web and customers will be able to easily handle them without touching base with the help desk team. Having exhaustive documentation is critical, especially for new users with zero experience, since the web hosting service involves heaps of features and many individuals can become bewildered about what to do. A good information repository can both help you perform the operations that you want and discover how the web hosting service functions as a whole.

Extensive Online Documentation in Cloud Website Hosting

If you’ve bought your first cloud website hosting plan through our company or have transferred your site over to us, you’ll grow familiar with our platform and our custom Hepsia Control Panel very quickly due to the fact that we have compiled an in-depth knowledge base where you can find all the info that you may ever need – both general info in regard to the service as a whole and more concrete info about the separate functions that you can use and the issues that you could experience. The articles themselves are located in 2 places. The full article list can be accessed via the Help section of the Control Panel. You can read articles that are dedicated to the different features in each and every Control Panel section too. You can learn how to do practically everything, from enabling an .htaccess config file to administering a mailing list, and all the articles offer thorough guides, so you won’t ever become confused due to an ambiguous text. Certainly, in case you run into a more specific problem and you’re unable to find a solution in our knowledge base, you can get in touch with our tech support staff representatives 24-7.

Extensive Online Documentation in Semi-dedicated Hosting

Our company’s semi-dedicated servers offer an elaborate article library where you can find any information that you might need about our web hosting services or about the Hepsia Control Panel that we’re using. We have created it based on the feedback that we’ve gathered from our customers throughout the years and, hence, our articles deal with specific problems that you might run into and propose the quickest way to correct them, for instance receiving an HTTP 500 error message or being unable to send emails from your desktop computer even though you have the correct outgoing mail server settings. The articles are available in each Control Panel section and you can browse them whenever you like. They can help you enhance your knowledge not only about our services, but also about the web hosting field as a whole, as they offer thorough guides and general info such as what file permissions or cron jobs are.