Being able to communicate with your cloud website hosting provider whenever you have any kind of questions or experience any issues is quite important and how fast they'll respond and take action is often essential, particularly if your site is business-oriented, as more downtime often means losing potential clients. The support options are also an easy way to identify actual providers from resellers. The second usually reply only to email messages or support tickets and you will have to wait for a day or more to get a reply. In case your trouble needs a couple of replies, you could end up losing several days to get a basic problem resolved. When you use a legitimate and reliable website hosting provider, you will be in a position to contact the support anytime and get an instant response whatever the issue or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance without delay, so our cloud website hosting services feature 24/7 technical support as well as various means of contact. In case you do not have an account yet, you can easily give us a call or use our live chat and speak with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up purchasing a service that you can't use. If you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it needs further investigation. In contrast to the vast majority of suppliers out there today, we reply to all tickets within the hour, so you will not need to wait for an entire day. Our support services are accessible twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to test our support services even before you aquire a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and common queries. Our representatives can assist you to find the ideal plan or offer you info about our servers, to check whether the system requirements for your web sites are met. If you're a current customer, you'll also be able to contact us via email or through our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We guarantee that whenever you employ these two ways of communication, you'll get an answer within a maximum of one hour and that’s 24/7, including weekends and public holidays. If you've employed the web hosting services of other companies, even large ones, you can compare the reply time as it usually takes an entire day for them to address a ticket.

24/7 Customer Support in VPS Web Hosting

Each virtual private server package that we offer includes 24/7 customer and tech support, which means that if you experience any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you are able to get in touch with us anytime, even weekends and holidays. For your convenience, we offer different methods of communication - telephone support with a couple of local numbers globally, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters as it'll be much easier to track what is going on. The maximum guaranteed reply time for all the emails and tickets is one hour, but it rarely takes that long to receive help. When you add the Managed Services upgrade that we offer, our admins will also help you with any third-party software matters.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to have well-timed support in general, let alone when you operate a whole server, that's why every single dedicated server that we supply includes 24/7 support with 1-hour response time warranty regardless of the situation. The service is cost-free for any difficulties with your server or the software that was installed from our administrators through the setup, so you'll be able to contact us as many times as you'd like, even during holidays. You could either open a ticket from your billing section or you could send an email, and the actual answer time for either rarely surpasses 30 minutes since we have administrators available 24x7. If you need general info about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on three continents or you can take advantage of our live chat service and speak with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you are able to include to your server plan through your billing Control Panel.